Independent Customer Reviews

Excellent service this morning! No heating or hot water and -2 degrees. Called at 8 30 to report and engineer arrived just after 9 30 and got heating back on! Courteous pleasant engineer and courteous pleasant lady in office who took my call. Thank you

Professional and courteous staff

Excellent service and a polite, professional engineer. Our central heating system hasn't worked this well in many years.

Quick response when I really needed it.

Wonderful service. Prompt, polite and professional.Couldn't wish for better. Thank you so much for sorting my boiler in such a short time. Now warming up and just wanted to say thanks

The engineer was with us within two hours of my request for assistance and he was very pleasant and proved most helpful. The problem was resolved in good time.

As always great service & a very thorough boiler service.
Very happy.

Everything worked like clockwork - special arrangements were made to fit in with our not being at the flat all of the time but nothing seemed too much bother. The Engineer came on time, carried out the service and sorted out the paperwork. In response to a query I raised she gave a clear explanation. The Engineer came across as knowing what she was doing and left me feeling confident that the service of our boiler was in good hands.

Kirsten arrived to service my boiler in the pre agreed timeframe, she was so friendly & efficient, had my boiler serviced perfectly in no time at all & even taped up my gas meter cover with stronger tape after it was damaged in high winds for me, she went above & beyond! Fantastic service from start to finish, 10/10!!

Phoned for a service, call answered promptly, appointment given that suited, engineer turned up with in allotted time, was very pleasant, carried out service, good job done. No complaints from start to finish. Thank you.

Think the service engineer was very diligent, professional and checked that gas fire turned on ok after he serviced the boiler. Checked if I had anything else fuelled by gas to check they were ok too after the boiler service. Excellent.

Great service. Engineer very thorough. Office very quick to respond to queries. Service booking very easy

Always friendly, with excellent communication. Overall reliable and efficient.

I had cause to call out o’neils heating engineers a few times recently. On each occasion, the response was immediate, with a engineer out very quickly. They all were able to identify the problems and fix them. Where a new part had to be ordered, this was also done quickly . The engineers were efficient, explaining what they were doing with a friendly manner. Highly recommend.

I have had a plan for my boiler for years with Oneils and even during covid we have never had to wait long for a repair. They are all so professional and pleasant. Definitely worth the money.

Easy to book service appointment, engineer turned up on time and completed the job in less time than expected.

Prompt, friendly service at a fair price.

I have the monthly payment plan, service every year and no fuss repairs when required I have had the heat exchanger replaced and a leaking radiator repaired. Heating engineers and office staff extremely helpful an excellent local company.

Highly recommend O’Neils!! Had an engineer out recently to fit a new radiator. Service was fab!! Also pay for the monthly Gold plan which gives me peace of mind should any repairs arise and I know my boiler is kept in good working order with their yearly servicing.

Reliable, Extremely Competent, and Friendly.

We had a technician visit us today to replace a gas boiler part. It was over thirty degrees in our loft where the boiler is situated. The young man was the nicest, best mannered workman who has ever visited our home. He repaired the boiler and left us very happy with his manner and workmanship. If I could give this young man 10 stars I would.

A credit to himself and your company!

Engineer who attended was very helpful and was happy to explain a couple of concerns that I had. He went above and beyond my normal expectations for the job.

Excellent company to deal with. The engineer was very helpful knowledgeable and friendly.

I was able to request a service time that suited me. Engineer was polite, punctual and very efficient.

All round did the boiler service quickly and efficiently. Engineer was nice and cheery.

It was very quick and easy to arrange an initial service/inspection of my system ahead of taking out a service agreement. The engineer was very thorough, and I had confidence in his assurance that my boiler was in good order for another year.

Excellent service, first time customer service carried out engineer friendly and polite , arrived on time explaining everything as he went along everything left clean and tidy would recommend.

First engineer very pleasant and efficient - gave me some tips on radiator maintenance.
Second engineer was called after hours as boiler had a faulty heat sensor which he fixed quickly and was also very polite and professional.

I have been with O'Neils a few years now and cannot fault them. Office staff are efficient and courteous and the engineers arrive on time. If they are going to be a bit later due to unforseen circumstances, the office staff call to let you know. Great company, I highly recommend them.

Polite and friendly telephone call to arrange service. Engineer arrived on time and was very polite and knowledgeable. Efficient friendly service.