Independent Customer Reviews

Had called to report an intermittent fault on our boiler , engineer came out and checked the boiler and had to order new circuit board and new thermostat control unit, this was on a Tuesday and they phoned back later that afternoon to arrange an appointment for the next day!
Arrived 10am and Declan the engineer fitted parts and explained how to set up new control unit. Its not often that you receive such a quick and smooth service .
Thank you and well done much appreciated!

We had called about an intermittent falt the engineer came out and checked the boiler and he had to order a new circuit board and a new thermostat control unit this was on Tuesday and they phoned Tuesday afternoon to arrange an appointment for today , they come out about 10.00AM and Declan the engineer fitted the parts and explained how to set up the new control unit . It's not often that you receive such a quick and smooth service thank you and well done its much appreciated

Very pleased with O’Neil Gas & Plumbing. The survey was carried out by Shane, the Gas boiler installation was well organised and everyone we dealt with was approachable. Their were 2 engineers at the job & they explained the full job after they finished the work and left the house clean. We would happily use the company again.

Got my boiler changed from a conventional boiler to a combi boiler. The job took just under 1 1/2 days.
I was very impressed with their workmanship. They were courteous, kept us fully informed along the way and cleaned up after themselves. No mess left at end.
They were punctual ,arriving at 8.30sm.
They have serviced our old boiler for 19 years and also fitted our radiators in the past.
I wouldn't hesitate to recommend this company to friends and family in the future.
Highly recommend 👌

We have O’Neil Care and recently needed help with a boiler fault. The office explained what would happen next and kept us updated while the repair was arranged. The engineer Declan was courteous and checked everything was working before leaving. Very reassuring.

Booked our annual boiler service and received friendly, professional service from start to finish. The engineer was called David I think, anyway he arrived within the agreed time, worked carefully and answered my questions without making me feel rushed. A straightforward appointment handled really well.

From start to finish I had absolutely no problems. Shane came out to give me a quote and he was so very helpful. I had my install done very quickly and the engineer was also very good. I would highly recommend o’neils for any boiler or gas work 😀

I have just joined O'Neil on a gas service plan a few weeks ago.
After making my first DD payment, I called to asked how I go about getting my first boiler service. Hayleigh, who took my call could not have been more helpful, arranged my boiler service without any fuss very helpful and polite.
The engineer Mark, arrive today exactly within the time frame arranged, as with the girl on reception he was very efficient, polite and carried out the boiler service without any fuss.
If O'Neil services continue to provide such a quality service from your staff, we as customers will be with you for a long time. I have already recommended your service to others.

We were really pleased with the young men who fitted the new boiler, they had great personalities. The main fitter cleared up at the end, checked the radiators and the boiler is working very well.

Our Vaillant boiler was serviced by John from ONeill and after 17 years it was needing replaced. With John’s help we selected a new Vaillant boiler and this was fitted within 2 weeks. Very neat tidy and professional installation by Glen and his colleague. Everything explained and the system now working well. Definitely more efficient than the previous model. We have no hesitation in recommending O’Neill’s for repairs and installations.

I had a new gas boiler installed by Declan the engineer.
He was excellent very good at explaining how things worked.
Very polite and worked very hard.

Had O’Neils in to replace my aging gas boiler. Quick free survey, which they then repeated as I asked for some additional work to be carried out. The quote was cheaper than other well established online brands. Date was arranged, new boiler and valves installed in 7 hours. The 2 engineers did a fantastic job, knowledgeable, polite and very tidy. Throughly recommend, do yourself a favour and get a free quote before spending more going online.

Decided on O'Neils to fit our new combi boiler, flue, chemical flush, filter, alarm etc. Matthew arrived at 9am, fitted boiler and carried out all the other work, answered any questions we asked, tidied as he went and was away for 3pm, crackin guy professional and polite. I'd recommend Oneils.

Hi there
John and Jamie came to our house last week and today. They completed their work for us in a such a professional, courteous and friendly manner without any fuss.
Thanks
Frank abd Kathleen.

As a valued customer of O’Neil already booking them to do my boiler and radiators was top of my list from phone call to installation to the finished job was all 5star service as there always a phone call away we won’t use anyone else

Thank you

we are absolutely delighted with the service we received and the workmanship had a small problem but was fixed next day our fault entirely. clean and very tidy workers, polite would recommend O,Neil gas services to anyone very satisfied customer.

Mr &Mrs Bell

Excellent gas service today neat and tidy tradesman I was asking questions about my heating and the engineer explained everything so clear to me and showed me how to work the thermostat and heating control as I am a widow and my late husband used to know all those things.
I would definitely 100% highly recommend this company they do everything they say and more and very competitive prices too.

Very professional service, provided fully detailed quotes, installation was great, guys that did install were very polite, informative and kept me up to date during the 2 days install. Follow up comms excellent and can’t recommend this firm enough. Very happy with everything

Had new boiler fitted by O'Neil gas last week. Got to say process was so much easier than I imagined. Fitters were first class and now we have a much more efficient boiler. So pleased with their service. Would recommend O'Neil gas .

Lasf week we had our boiler changed. Very professional and kind. Always ask if they need anything and explain. Quick job , Highly recommended

New boiler is working great. Work site was cleaned up, all old pipes and boiler were removed the same day. Workmen were friendly but professional. I would recommend you to friends and family.

Good competitive quote. Very pleasant and helpful office staff and engineers a pleasure to have in the house. Delighted with our boiler which was fitted in an efficient and tidy manner. Would recommend to anyone thinking of similar work.

We required a new gas boiler and sought information as to the best option for us, O'Neil Gas sent a man-with-a-van round who gave some great advice on the type that would be best suited for our house which was a Baxi. An engineer, Glen, came to fit the new boiler on the date specified and on time. Glen was a nice guy, very polite and chatty told us exactly what would be done and how long it would probably take. He was very methodical in removing the old boiler and fitting the new one. He arranged for the old one to be taken away for recycling and it was taken during the fitting experience. The fitting seemed straight forward for the engineer, new piping, exhaust, etc, a precise cut through the wall for the condensation pipe was done very well, again little mess. We lost water supply for only about an hour or so which was good news. Any new holes, the boiler was smaller than previous, were filled in and/or new sealant gaskets fitted. Glen made little mess but was clearing up as he went along. He cleaned up all the bits on completion of fitting so nothing really to do for us. On completion of fitting, he conducted a test of the boiler and checked all the radiators in the house to make sure they were bled and in working order. Glen also fitted and gave us instruction of Hive a great addition to the heating system, able to change times and heat remotely, it was easy to do even for a couple of oldies like us. A longer length of cable was used as we were not sure about boxing the boiler in, Glen advised that when we knew what we were going to do just call and he would arrange a permanent fixing point to be made. A great job all round from the great advice to the boiler selection to the fitting and testing, very pleased with the outcome and a job very well done, wholly recommended.

Boiler serviced by a very pleasant, efficient and competent engineer who arrived on time and completed the service without a fuss.

Fantastic and extremely helpful and quick service.
Phoned out of hours on a Monday night, emergency engineer was there to check my boiler within the hour and by Wednesday at 11am the new part for the boiler had been ordered and fitted by a very helpful engineer.
I would highly recommend O’Neil!

Had the pleasure of Declan fitting my new boiler, he was so friendly, worked quickly & efficiently, tidied up any mess & took all the old boiler parts away, cannot recommend Declan & O’Neils highly enough, great experience from start to finish, 10/10

Onced again great service from O'Neil
Always on time and job completed satisfactory .
Glad I took out the Cover with them has proved to be valuable .
Admin staff very pleasant when phone about any issues .Have recommended to several friends and family and onced existing contract with others finished will go to O'Neils .

Just one suggestion perhaps would be an idea for your engineers to wear company all in one overalls would present better to customers .Well this customer. 👵

O’Neil gas, electric and plumbing care are excellent. Whenever there is a problem the phone call is always courteously answered and someone comes to look at/ sort the issue very quickly.

Boiler was fitted efficiently and well, and looks neat and powers the warm water and heating well. Gas engineer was friendly and the check up phone call a week later was appreciated. Thank you.

This morning we had the pleasure of having our boiler serviced by O'Neil Gas and Heating, they sent an engineer who arrived on time and introduced himself as Alistair. All I can say is it was a pleasure to have him here completing a service and installing a Hive Thermostat. Alistair is a great representative of your business cannot praise him enough.