Independent Customer Reviews

Excellent service. Engineer Paul carried out the work within the timescales advised. His work was professional and waited late to ensure the boiler was working.

A while back my old mum (she's 94 now) had a problem and wasn't very happy with this company's service. Good news! she had another problem today with her heating and water. One phone call, quick response, problem solved. Credit where credit's due. Thanks, people.
AJ Clarence

We got a new boiler. Price was pretty good. From start to finish service was amazing. No mess or hassle. We even got a couple of courtesy calls afterwards to see how things were with new boiler. We were also talked through different levels of maintenance cover. Prices again were a lot lower than other larger companies. Staff are very polite and you can phone them anytime with a quick response. Would highly recommend O'Neils

Our heating system developed a severe blockage over the summer. It was only discovered when I switched it back on when it got cooler. No heat to any of the downstairs radiators. Two engineers spent four hours locating and removing the blockage. The two guys worked tirelessly. Some new pipework and an extra filter were added. On completion, they explained exactly what they had done and gave us good advice on how to use the thermostatic radiator valves to give maximum efficiency. The system is now working better than I can remember. Radiators heat up almost immediately. I cannot praise the engineers highly enough for their professionalism. Highly recommend.
Tom,
Troon

Fantastic fast service. Called after hours as I had no hot water or heating. Engineer arrived and we were back up and working within an hour and a half. Excellent service .

We have used O’Neils for a number of years now for our boiler care, always been fantastic!
We recently had our Annual service again, arrived exactly when they said and serviced the boiler promptly. Very pleased, thank you.

Phoned to book our annual gas boiler service on the Thursday service arranged for the following day.
Gas Engineer turned up when you said they would, he was well presented and mannerly, carried out his work professionaly and left leaving no mess whatsoever.
Then a few days later I received a call from their staff to check everything went okay.
Would highly recommend this company.

O'Neil undertook a boiler repair, which was arranged through my home insurance company. Two different engineers attended my home, both were courteous, respectful of my property, and worked efficiently. I am very thankful to this company for the swift action and getting my heating system up and running very quickly. The girls on the phone were efficient arranging a suitable time ...and sticking to it. Thank you all so much.

I received word my boiler due annual service. Was able to arrange a date and time to suit quickly. Service engineer arrived on time. Service carried out very efficiently. Engineer explained all he had done. Was to the standard I am used to from O’Neils

Boiler and Gas Fire service was conducted in the professional manner I've come to expect from O'Neil personnel.

Had my yearly service last week from O’Neill’s and couldn’t be happier. The engineer came within the specified time, completed his work promptly and efficiently. I was able to carry on what I was doing without even knowing he was there. Everyone from the staff on the other side of the phone through to the engineers are friendly and experienced. Highly recommended!!

Had a call to remind me my service for boiler was overdue ,boiler was serviced efficiently and the engineer was very courteous , there was a part needed after the service and the guy informed me I wouldn't need to do anything, they ordered the part and called to arrange a date and time suitable for me everything was taken out of my hands and the staff... girl from the office and the engineer were so helpful it was so plain sailing for me .
I have had the great pleasure of being with this company for a few years and always had amazing service..Would absolutely recommend them as the best in everyway Thanks again for a job well done and more ... regards Helen Skehill

"My O'Neil Care policy includes a yearly service of my boiler. Engineer arrived promptly and was friendly and easy to deal with. Engineer appeared knowledgeable and carried out a detailed service of my boiler taking almost an hour in total. Cleaned up after himself too! Pleased to have had my boiler serviced before the colder months set in."

We had a new worcester combi boiler fitted last week.
Engineer first class, very professional, explained new system, checked all was working well and left the utility room clean. Old boiler and parts taken away. Delighted with installation - hoping the new boiler works as well as it looks!

Replacement boiler required, old one constantly losing pressure, from the initial estimate until fitting everything went smoothly and in a timescale that suited us.
The engineer that fitted boiler was excellent overcoming some trying problems due to errors on previous fitment, all completed on the day.
All staff we have had contact with have been excellent all our questions, requirements met in a knowledgeable and professional manor.
Would highly recommend O'Neil's*****

5⭐⭐⭐⭐⭐ service fitter very informative took time to answer any questions I had quick and efficient service 👍

Our 15 yr old boiler decided not to heat the tap water and instead heated the radiators. Icy water and quickly rising boiler pressure caused immediate concern.. Phoned about 6 pm Friday, and engineer with us within the hour. Temporary fix completed within 45 minutes. New part ordered by O' Neil next day. On receipt of part they contacted me to arrange suitable appointment. Engineer arrived on time and repair completed within the hour. Very satisfied with this company and would certainly recommend them. Prices of plan very reasonable too.

Very happy with O’Neil Gas.
Our 18 year old boiler sprung a leak and was beyond repair.
The new boiler we chose was fitted within a few days so we were not without heating and hot water for long.
The service engineer was friendly and professional and the fitting was completed in less than a day.
The follow up engineer arrived 2 weeks later to drain the radiators and answered a few questions we had regarding the settings on our boiler and Hive thermostat.
All in all, we are delighted to have chosen O’Neil Gas and will recommend them to others.

New boiler fitted. Delighted with promptness of visit by O’Neil Gas, service provided, reasonable price and all of the staff I have dealt with. All exceptionally friendly and knowledgeable. Highly recommend.

Recently had our third boiler installed and the work was done by O'Neil Gas - this was a new one for us as it is thermostatically controlled. The engineers were a credit to their employers and very respectful of the work needed and the noise level. Very satisfied with our new heating system.

Our oil boiler was due a service so we reached out to O'Neils. They were able to find a time to suit quickly and, on the day, the engineer was a little earlier but had told them we would be home.

The service was straightforward and we were told about things to check and signs to look out for. This was helpful as we are fairly new to the property and the previous company didn't mention any of this so we thought this showed excellent customer service.

We will invite them back next year and know that should we have any issues they will be able to help us.

My recent experience was met with Excellent, Efficient and Friendly Customer Service Staff in regard to an urgent home repair. The Engineer carried out a thorough investigation and completed a challenging repair given the confined space and location. Under the circumstances all those involved exceeded my expectations.

Hugh, the engineer, took the time to explain all the service details and was very knowledgeable about the system.
Callum and Brian did an excellent job installing our new boiler.
The team was professional and efficient throughout the entire process, and I couldn't be happier with the service I received.

Really impressed, guys arrived early and on time. They worked diligently to get job done in one day. Very professional and stayed as long as the job took, we were given a good tutorial on how everything worked, which was really helpful. Would certainly recommend and use the services again.

Very satisfied with O’Neils services, we have been with them for many years to have our boiler serviced. Recently we had a 15-year-old boiler replaced. Buying a new boiler through O’Neil made everything so easy and stress free. They were very helpful explaining what different models of boilers were available, and the best pricing. GREAT PRICE! (Still a bill that was not needed at this time, with everything sky rocketing). Within a few days, they were here installing it. The technician was very professional; polite respected our home left no mess. Once he was done with the installation, he explained to us our new system. Highly recommend O’Neils for servicing, repairs and new installations.

Have used O'Neil for years. Found all the staff from the receptionists to the gas engineers friendly, professional and efficient. Happy with the boiler service and happy to continue using the company.

When my home flooded on the 16thDec2022.
My insurer could not fine me a plumber.i had been considering taking out a maintenance boiler contract with O'NEIL.
I decided to ask them to help me at one of the worst times of my life.
Best decision I have ever made. I found a very helpful lady called Tammy on the help desk.
There many floods at that time but despite
workload they sent me a plumber the next day.

A lovely engineer called Brian who quickly found the damaged pipe.
I am pleased to say I bought my new boiler from O'Neil now look forward to having my boiler serviced by them
THANKS FOR YOUR HELP.
I WILL RECOMMEND you to all my friends and anyone needing a reputable gas

I had to call out an engineer on Saturday night. Alister the engineer told me he was on his way and kept me updated on his progress. Really knowledgeable guy. He needed some obscure part which he organised for early delivery. He made sure I had heating and hot water before he left. When I phoned his office on Monday morning I found the part and engineer visit had already been organised. Great service!

Exemplary service from the O'Neill team. I have an O'Neill Care plan and when we needed it with a spouting water emergency, they were there quickly and without fuss. Sorted the problem, and the team we dealt with were all highly personable. Highly recommend signing up to O'Neill Care.

just had a new boiler fitted by o neil gas as always the installation was spot on the engineers arrived promptly and did not leave untill the job was 100% complete and to our satisfaction keep up the good work